Draft - pending legal review. This was drafted internally to have substantive terms in place before launch, not written or reviewed by a solicitor. Do not treat it as final; review it properly before relying on it at launch.

Terms of Service

Last updated 11 August 2026

1. Agreement

These terms apply when you use hosted Envoy CRM at envoycrm.com or its subdomains ("the Service"), provided by Hypericon ("we," "us"). By creating an organisation or accepting an invite to one, you agree to them. If you're accepting on behalf of a company, you're confirming you have the authority to do that.

2. The Service

Envoy is a CRM and PR/media management tool. We also publish the same codebase as free, self-hostable software - if you run that yourself instead of using our hosted Service, these terms don't apply to that instance; you're responsible for it entirely.

3. Accounts and organisations

One organisation is the billing unit; it can have multiple user accounts under it. Whoever creates the organisation (or is made an admin) is responsible for managing who else has access to it. Keep your credentials secure - you're responsible for activity under your account.

4. Subscriptions and billing

Hosted plans and pricing are as published on our pricing page, which may change from time to time - we'll give notice of price changes affecting an existing subscription before they take effect. Self-hosting remains free regardless of any change to hosted pricing.

Payments are processed by Stripe; we don't collect or store your full card details ourselves (see ourPrivacy Policy). Subscriptions renew automatically until cancelled; you can cancel at any time and retain access for the remainder of the period you've already paid for.

5. Acceptable use

You agree not to use the Service to:

Send unsolicited bulk email, spam, or harassing communications through Envoy's outreach or email-sending features;
Attempt to access another organisation's data without authorisation;
Break any applicable law, or the terms of any third-party service you connect (including your own AI provider or a connected social account);
Disrupt or attempt to disrupt the Service for other users.

6. Your content

You own the data you put into Envoy - contacts, deals, notes, everything. We don't claim ownership of it, and we only process it to provide the Service to you (see our Privacy Policy). You're responsible for having the right to store and process any data you put into it, including any third-party personal data (e.g. journalist contacts).

7. AI features and connected accounts

By default, AI features run on a small monthly credit included with your plan, using Envoy's own AI subprocessor - see our Privacy Policy for how that works. You can switch to "Bring your own key" in Settings and provide your own API key for your chosen provider instead; in that case, your use of that provider is governed by your own agreement with them, not by us. Either way, we're not responsible for the outputs, availability, or terms of any third-party AI provider.

If you connect a social account (e.g. LinkedIn, Bluesky, Mastodon) to post through Envoy, that connection is governed by your own agreement with that platform. We're not responsible for the availability of any third-party platform, or for content published to it through a connection you've authorised.

8. Termination

You can stop using the Service and close your organisation at any time. We may suspend or terminate an organisation that materially breaches these terms, ideally with notice where practical. On termination, we retain your data for a reasonable period in case of reactivation, then delete it - see our Privacy Policy.

9. Disclaimers and liability

The Service is provided "as is." We work to keep it reliable and secure, but we don't guarantee it will be uninterrupted or error-free. To the fullest extent permitted by law, our liability arising from your use of the Service is limited to the amount you've paid us in the twelve months before the claim arose. Nothing here limits liability that can't legally be limited.

10. Changes

We may update these terms from time to time. We'll update the "last updated" date above and, for material changes, make a reasonable effort to notify active organisations.

11. Governing law

These terms are governed by the laws of England and Wales.

12. Contact

Questions about these terms: [email protected].